Easy Connection USA is committed to providing high quality competitive services across the country. We are focused on providing reliable and effective to both consumer and business customers. Our future success depends on the continuous improvement of all aspects of our customer service delivery.

If, however, you feel our product or service falls below the standards expected, we would ike you to let us know. Our Code of Practice provides you with the necessary information to make a complaint and details on how you can expect a complaint to be dealt with

If you would like to register a complaint, you can contact us in one of the following ways:

• By phone or fax:
You can contact our Customer Care team directly at:
Tel: 305.981.2073
From 9.00am to 5.30pm (Mon - Fri)
• Online
You can send us your complaint by e-mail to:

customercare@easyconnectionusa.com

• If you prefer to put the complaint in writing, and fax your letter to 305.981.2073.

A Customer Care Representative will advise you of his / her name, issue you with a unique reference number and acknowledge your complaint on the phone. Our aim is to resolve the complaint to your complete satisfaction. The Customer Care Representative will resolve your complaint as quickly as possible, preferably during your phone call. If this is not possible we will inform you of the length of time we expect it to take to investigate and resolve the complaint.